Please read the terms and conditions for use of the Remote Axcess™ Services carefully. By accepting you hereby acknowledge that you have read and agree to be bound by the terms and conditions below.
NOTICE: IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, PLEASE INFORM YOUR TECHNICIAN AND DO NOT ACCESS THE REMOTE AXCESS SERVICES.
These terms and conditions shall apply to all interactions between you and Axcess Corporation with respect to the Remote Axcess™ Services.
Axcess Corporation reserves the right to discontinue Remote Axcess Services to you at any time.
You hereby authorize Axcess Internet Services, Inc. (hereinafter 'AXCESS') to remotely access your systems and data through your computer(s) to provide support services to you and your company. Using remote control software provided by ConnectWise® Software, AXCESS will have the ability to take control of your computer and evaluate reported support issues. Upon your request, the AXCESS support representative will have the option, in their sole discretion and judgment, to take one or more actions, including, without limitation, the following:
If the problem can be fixed by you through verbal instruction from AXCESS without the need for AXCESS to obtain remote access, then AXCESS will use reasonable efforts to so instruct you and fix the problem;
If the problem resides with the software configuration of the computer and can be corrected, AXCESS will use reasonable efforts to make the necessary changes to the configuration; and
If AXCESS reasonably determines that your data files must be downloaded in order to evaluate the problem and/or make more comprehensive changes, AXCESS may do so, but only with your prior permission.
You understand and acknowledge that in some cases Axcess Internet may not be able to correct the reported support issue.
THE PROVISION OF THE REMOTE AXCESS SERVICES IS PROVIDED "AS IS" AND "AS AVAILABLE." AXCESS EXPLICITLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT TO THE REMOTE AXCESS SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. THE USE OF REMOTE AXCESS SERVICES DOES NOT RELIEVE YOU OF YOUR RESPONSIBILITY TO MAINTAIN AND VERIFY THE ACCURACY AND COMPLETENESS OF YOUR DATA.
AXCESS SHALL NOT HAVE ANY OBLIGATIONS OR BE LIABLE FOR ANY OF THE FOLLOWING: (a) errors, omissions, defects, deficiencies in, or nonconformity of, any data modified by it; (b) claims in tort, whether or not arising in whole or in part from Axcess Internet's fault, negligence, strict liability or product liability; and (c) claims for any indirect, incidental, special or consequential damage or for any loss of data, service, profit or use, even if Axcess Internet knows or should have known of the possibility of such damage or loss.
If the above terms are satisfactory to you, then please click on the I AGREE link below.