What is Remote Axcess™

For you security and safety Axcess Internet® utilizes Citrix® Online's GoToAssist Remote Support software to conduct our Remote Axcess™ sessions.  To learn more visit Citrix's website.

When directed to do so by our technician visit this link and enter your PIN number and click on the I ACCEPT button.

How does this work?

In order for our technician to connect to your system we must install a small program on your computer which will give our technician the ability to remotely control your computer.

Once connected you will be able to watch everything that our technician does and you maintain control over your machine during the entire session, you can instantly disconnect the session or take control from the technician at any time.  Upon completion of your session the software will automatically disable itself until the next time you require a session.

The following system requirements are needed to conduct a Remote Axcess™ session:

  • Microsoft Windows 7, 8, XP, Vista, Server 2003, Server 2008 (including 64 bit versions of each); Windows 98, ME, and 2000
  • Apple Macintosh OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), and 10.8 (Mountain Lion)
  • For optimal performance, the customer should be connected to the Internet via a broadband connection (T1, cable modem, ISDN, or DSL); 28K dial-up is also supported
  • 20MB, plus an additional 20MB of memory for each remote control session (Technician Collaboration can cause simultaneous remote control sessions on the customer device)

If you are having problems installing the Citrix GoTo Assist Remote Support software, Axcess recommends that you download and install Google Chrome, Mozilla Firefox or Apple Safari.

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